BOOKING AND CANCELLATION POLICY
Booking Conditions:
Reservations will only be valid after payment has been made. Reservations made by credit card, payment will be made immediately. Reservations made by bank transfer, the customer will have 72 hours to make the transfer and send the proof to geral@oportostreet.com. Reservations made with ATM reference the customer will have 24 hours for payment, the validity period of the payment codes.
Cancellation Policy:
30 and 15 days before arrival - Cancellation can be made free of charge;
15 to 5 days before arrival - Penalty for the amount of the first night;
5 days before arrival - Penalty of 100% of the total amount of the reservation;
No show - a penalty of 100% of the total amount of the reservation;
TERMS AND CONDITIONS
Privacy Statement
This Privacy Statement is valid for https://oportostreetaldas.com/, which is owned and managed by the Oporto Street brand. This Privacy Statement describes how we collect and use the information, which may include personal data that you provide on our website: https://oportostreetaldas.com/.
Data Collection
The types of personal information we collect include:
•Your first and last name, e-mail address, telephone number, and address;
•Credit card details (type of card, credit card number, name of the holder, date of validity, and security code);
•Information about the guest's stay, including arrival and departure dates, special requests made, observations about service preferences (including room preferences, amenities or any other services used);
•The information you provide about your marketing preferences or through participating in questionnaires, contests or promotional offers;
•Purpose of processing
We use your personal data for the following purposes:
A. Reservations: We use your personal data to complete and manage your online reservation.
B. Customer service: We use your personal data to provide customer support.
C: Guest comments: We may use your contact details to invite you by email to write a comment after your stay. In doing so, you can help other travelers choose the most suitable accommodation. If you submit a comment, it can be posted on our website.
D. Marketing activities: we also use your data for marketing-related activities, as permitted by law. When we use your personal data for direct marketing purposes, such as commercial newsletters and marketing communications about new products and services or other offers that we think may interest you, we include a link that you can use if you do not want us to send you messages in the future.
E. Other communications: There may be other occasions when we contact you by email, by post, by phone or by text messages, depending on the contact details you share with us.
F. Legal scope: In certain cases, we need to use the information provided, which may include personal data, to handle and resolve legal disputes or complaints, for legal investigations, or to execute agreements or to respond to legal requests from competent authorities, to the extent required by law.
If we use automated means to process personal data that has legal effects or that significantly affects you, we will implement appropriate measures to safeguard your rights and freedoms, including the right to obtain human intervention.
Legal basis Taking into account points A and B, we depend on the fulfillment of a contract: The use of your data may be necessary to execute the contract you have with us. For example, if you use our services to make an online reservation, we will use your data to fulfill our obligation to complete and manage that reservation in accordance with the contract we have with you. legitimate interests: We may use your information for our legitimate interests, such as offering you the most appropriate content on our website, email, and newsletters, in order to improve and promote our products and services, and the content of our Web site. This is also done for administrative reasons, legal purposes, and fraud detection. When using personal data to serve our legitimate interests, we will always balance your rights and interests in protecting your information against our rights and interests. Regarding purpose F, we also depend, where applicable, on our obligation to comply with the law in Whenever necessary, under applicable law, we will obtain your consent before processing your personal data for direct marketing purposes.
If necessary, in accordance with applicable law, we will ask for your consent. You can withdraw your consent at any time by contacting us through any of the contacts listed at the end of this Privacy Statement.
If you choose not to use the Cookies described in the CE parameters and do not have any option to disable them directly (in your browser, for example), please contact geral@oportostreet.com.
Data sharing Competent authorities: We disclose personal information to law enforcement officials and other governmental authorities, in accordance with current legislation or if strictly necessary for the prevention, detection, or execution of criminal acts and fraud.
Your choices and rights, We want you to have control over how we use your personal data. You can do it in the following ways: You can request a copy of the personal data we have about you, You can inform us of any changes in your personal data, or you can ask us to correct any personal data we have about you; in some situations, you may ask us to delete, block or restrict the processing of personal data that we have about you, or to challenge certain ways in which we use your personal data; Where we use your personal data with your consent, you have the right to revoke your permission at any time, subject to the law in force. In addition, wherever we process your personal data based on legitimate or public interests, you have the right to challenge the use of your personal data at any time, subject to applicable law.
Questions or ComplaintsIf you have any questions or concerns about how we process your personal data or want to exercise any of the rights you have under this notification, please contact us at geral@oportostreet.com. You can also contact your local data protection authority about any questions or complaints.
